Questions
Questions?
Buckskins Co. is handmade in the USA. For now, reach us on Facebook.
PLACEHOLDER: email, phone, a mailing address, and a contact form have not been provided yet. Facebook is the current option.
The usual questions
How much is shipping?
Shipping is free on all orders.
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Delivery times vary depending on your location and the shipping carrier.
What's your return policy?
We accept returns and exchanges within 30 days of delivery, subject to the following conditions:
- Items must be unused, unwashed, and in their original condition, with tags and packaging intact.
- Items must be free of hair, dirt, odors, and signs of wear.
- Return shipping costs are the customer's responsibility unless we made an error or the item arrived defective.
- Original shipping charges are nonrefundable, except where required by law.
- Custom-made, personalized, and final-sale items cannot be returned or exchanged unless defective or incorrect.
What if something arrives damaged, defective, or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible, with your order number and photos of the issue.
How do I choose a size?
Please review our sizing guide carefully before ordering.
Use our size chart as a starting point, but remember that height and weight only tell part of the story. Neck, chest, and head measurements matter, too.
If you're unsure which size to choose, reach out before ordering. We'd much rather help you get it right the first time.
How do I care for it?
To help keep your Buckskins Co. gear looking its best:
- Machine wash cold on a gentle cycle.
- Use mild detergent. Avoid bleach and fabric softeners.
- Air dry. Avoid high heat.
- Wash with similar colors and avoid washing alongside items with exposed Velcro or sharp hardware.
- Inspect regularly for signs of wear or damage.
Can I change or cancel an order?
We'll do our best to accommodate changes or cancellations before an order has been processed or shipped. Once an order is in fulfillment, changes may no longer be possible.