Policies
Buckskins Co. Policies
We believe shopping for your horse should be simple, straightforward, and free of unpleasant surprises. Here's everything you need to know about ordering from Buckskins Co.
Shipping & Processing
Good things take time. Just not an unreasonable amount.
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order ships, you'll receive a confirmation email with tracking information.
Shipping is free on all orders. Delivery times vary depending on your location and the shipping carrier.
Please double-check your shipping address before placing your order. We're happy to help correct mistakes before an order ships, but once it's on its way, our options are limited.
If we experience an unexpected processing delay, we'll keep you informed.
Returns & Exchanges
We want you to love your Buckskins Co. gear as much as you love your horse. Which, admittedly, is a pretty high bar.
We accept returns and exchanges within 30 days of delivery, subject to the following conditions:
- Items must be unused, unwashed, and in their original condition, with tags and packaging intact.
- Items must be free of hair, dirt, odors, and signs of wear.
- Return shipping costs are the customer's responsibility unless we made an error or the item arrived defective.
- Original shipping charges are nonrefundable, except where required by law.
- Custom-made, personalized, and final-sale items cannot be returned or exchanged unless defective or incorrect.
To request a return or exchange, contact us with your order number before sending anything back. Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days. Your financial institution may take additional time to post the refund.
For exchanges, replacement items are subject to availability.
We love horses. We just can't resell something that's already been worn by yours.
Sizing & Fit
Horses come in all shapes and sizes. Some are just more generous in certain areas.
Please review our sizing guide carefully before ordering. Our stretch hoods are designed to provide a snug, comfortable fit without unnecessarily restricting movement.
If you're unsure which size to choose, reach out before ordering. We'd much rather help you get it right the first time.
Finding the Perfect Fit
Horses come in all shapes and sizes. Some are sleek and refined. Others are built like linebackers. We love them all.
Our stretch hoods are designed for a snug, comfortable fit with plenty of stretch to move naturally with your horse.
Use our size chart as a starting point, but remember that height and weight only tell part of the story. Neck, chest, and head measurements matter, too.
Between sizes? A broader, heavier-built horse may need the larger size, while a finer-built horse may fit the smaller size. When in doubt, reach out. We're happy to help.
| Size | AKA | Horse Height | Approx. Weight | Typical Build |
|---|---|---|---|---|
| XS | Tiny But Unhinged | 11–12.2 hh | 400–650 lbs | Small ponies |
| S | Small But a Problem | 12.3–14 hh | 650–850 lbs | Large ponies, small Arabians |
| M | Medium-Sized Menace | 14.1–15.1 hh | 850–1,050 lbs | Arabians, smaller Quarter Horses |
| L | Large & Questionably in Charge | 15.2–16 hh | 1,000–1,250 lbs | Average Quarter Horses, Paints |
| XL | Built Like a Freight Train | 16.1–17 hh | 1,200–1,450 lbs | Large Quarter Horses, Thoroughbreds, warmbloods |
| XXL | Legally Considered a Building | 17+ hh | 1,400+ lbs | Large warmbloods, draft crosses |
These are starting estimates, not confirmed garment fit ranges. Height and weight alone cannot reliably determine stretch hood size.
Damaged, Defective & Incorrect Items
Mistakes happen. We just don't expect you to pay for ours.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible, with your order number and photos of the issue.
We'll review the situation and work with you to arrange an appropriate replacement, exchange, or refund at no additional cost.
This reporting timeframe does not limit any rights you may have under applicable law.
Product Care
A little care goes a long way.
To help keep your Buckskins Co. gear looking its best:
- Machine wash cold on a gentle cycle.
- Use mild detergent. Avoid bleach and fabric softeners.
- Air dry. Avoid high heat.
- Wash with similar colors and avoid washing alongside items with exposed Velcro or sharp hardware.
- Inspect regularly for signs of wear or damage.
Always follow the care label on your product if its instructions differ.
Our products are designed with horses in mind, but they're not indestructible. Horses are, after all, remarkably talented at finding new ways to destroy nice things.
Cancellations & Order Changes
Need to change something? Contact us as soon as possible.
We'll do our best to accommodate changes or cancellations before an order has been processed or shipped. Once an order is in fulfillment, changes may no longer be possible.
Contact Us
Questions about an order, sizing, or our policies? We're happy to help.
Buckskins Co.
Email: [Customer Service Email]
Good products. Good service. No horsing around.
Well, maybe a little.